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Payment & Cancellation Policies
Policies

NPMA Policies

Course (In-Person & Online) Payment Policy: If you selected a payment option other than Credit Card, you must either send your payment via check, or fax/mail/email a copy of an authorized purchase order to the NPMA Office at least six weeks prior to the first day of the course. Registrants with pending payments 45 days prior to the course must guarantee payment or will be dropped from enrollment. 

If you have confirmed you will received funding for a course, please forward documentation from your organization (i.e. SF-182, PO#, etc.) to education@npma.org as soon as possible.

Course (In-Person & Online) Cancellation Policy: Cancellations must be received in writing 45 days prior to the first day of the course. A refund, equivalent to the member tuition rate less $75 processing fee, will be granted through this date; no refunds or course transfers will be granted for cancellations after this date. Substitutions (member/non-member rate applies) may be made by email to education@npma.org. Cancellation refunds do not apply to any course manuals once they have been shipped from the National Office. Registrants with pending payments 45 days prior to the first day of the course must guarantee payment or will be dropped from enrollment.

In the event of a course cancellation, course registration fees will be refunded, or a credit will be issued for a future course. NPMA will not be liable for personal or travel expenses incurred by registrants. Please check with the NPMA office regarding possible course cancellation before purchasing any non-refundable travel.


Inclement Weather: If the weather is severe enough to cause general shutdowns in the location where the course is being held, we will offer you a transfer (good up to one year) into another NPMA class.

To ensure a professional, respectful, and secure learning environment for all participants in NPMA’s virtual training programs. This policy outlines expectations related to technology use, conduct, privacy, and participation.

 

 

Technology Requirements

  • Reliable high-speed internet connection
  • A computer or device with a functioning webcam and microphone
  • A quiet and private environment for participation
  • If in a shared office environment, use of headphones or earbuds to reduce background noise and protect class confidentiality
  • If using an employer-issued computer, student must confirm access permissions are granted by their IT department prior to the day of class to ensure microphone and webcam can be used within Adobe Connect
  • Access Adobe Connect (via the app or via Google Chrome)

Note: On the first day of class, students should plan to log in at least 15, but up to 30, minutes before the start time of class.

IMPORTANT: It is your responsibility test your system before registering for the class, or at least 45 days prior the start date of the class. No refunds will be issued after 45 days prior to the start date of class. To download Adobe Connect and test your system, please go to https://npma.adobeconnect.com/common/help/en/support/meeting_test.htm and follow the steps to install Adobe Connect, then run the diagnostic test. If you cannot download Adobe Connect, follow the steps to enable/install flash player, then click Test Again.

Attendance & Participation 

  • Full attendance is required for all scheduled sessions.
  • Having the camera on is strongly encouraged and recommended
  • Participation in discussions, activities, and group work is expected
  • Students must identify themselves using their full name as it appears on their registration

Environment Expectations

  • Students must attend class from a private or semi-private space where no unregistered individuals are present or able to overhear class discussions
  • If attending from a shared or work location (e.g., military or government office), students must:
    • Headphones are required if the student is in a shared workspace. Headphones are encouraged during class if the student is in a private office.
    • Ensure that no non-registered individuals can overhear or view class content

Unregistered Individuals

  • Only registered students may attend, view, or participate in class sessions
  • The presence of unregistered individuals (e.g., coworkers, family members) is not permitted unless prior written permission has been granted by NPMA staff
  • If an unregistered individual is observed:
    • The student will be contacted privately and asked to resolve the issue immediately
    • If not resolved, the student may be temporarily or permanently removed from class
    • No refunds will be issued for removals due to non-compliance

Headphone Use

  • Headphones are required if the student is in a shared workspace. Headphones are encouraged during class if the student is in a private office.
  • Failure to use headphones may lead to removal from the session or course

Recording & Privacy

  • Recording of sessions by students is strictly prohibited
  • All materials, discussions, and content shared during the course are confidential and intended solely for registered participants
  • NPMA reserves the right to record sessions for internal purposes (e.g., instructor development, quality assurance)

Course Materials & Proprietary Content

  • All electronic books, handouts, and digital course materials provided to students are proprietary to NPMA
  • These materials must not be shared, distributed, or reproduced without express written permission from NPMA
  • Sharing or unauthorized use of these materials is strictly prohibited
  • Individuals or organizations wishing to use NPMA content must purchase materials separately or obtain written authorization
  • Violations of this policy may result in removal from the course, without refund, and/or legal action

Code of Conduct
Students Must:

  • Treat instructors and peers with respect and professionalism
    Use appropriate language and conduct at all times
    Refrain from multitasking (e.g., checking email, taking phone calls) during class
    Dress appropriately (business casual or as required by your agency)

Violation of the Code of Conduct may result in disciplinary action, including removal from the course without a refund.

Refund & Removal Policy

  • Students who fail to comply with any part of this policy may be removed from the course
  • No refunds will be provided for removals related to non-compliance with technical, behavioral, or attendance requirements
  • Refund requests for other reasons must be submitted to the VP of Educational Content under NPMA's general refund policy

Live Webinar Payment Policy: If you selected a payment option other than Credit Card, you must either send your payment via check, or fax/mail/email a copy of an authorized purchase order to the NPMA Office at least one week prior to the event in order to log on to the webinar. If you have confirmed you will received funding for a course, please forward documentation from your organization (i.e. SF-182, PO#, etc.) to  education@npma.org as soon as possible.

Live Webinar Cancellation Policy: Cancellations must be received at least two weeks prior to the Webinar. A full refund, less $25 processing fee will be granted through this date, or the registrant may elect to receive a recorded version of the session after the Webinar has occurred. Substitutions (member level/non-member rate applies) may be made by letter or email.

On Demand Courses & Webinars Payment Policy: If you selected a payment option other than Credit Card, access to the course or webinar will be granted once payment is received.

On Demand Courses & Webinars Cancellation Policy: Access to online courses is for a limited time-frame. No refunds will be provided if the course is not taken by the participant. Students may make an appeal for re-access to the online course by submitting letter or e-mail to education@npma.org. A decision on re-granting access will be made on a case-by-case basis.

Payment Policy: Registrants with pending payments 30 days prior to the seminar must guarantee payment or will be dropped from enrollment. If you selected a payment option other than Credit Card, you must either send your payment via check or email a copy of an authorized purchase order to the NPMA Office 30 days prior to the first day of the National Education Seminar. If you have confirmed you will received funding for a course, please forward documentation from your organization (i.e. SF-182, PO#, etc.) to conferences@npma.org as soon as possible.

Registrations that are dropped due to lack of payment will be required to re-register for NES at the current rate.

Cancellation Policy: Cancellations must be received in writing (via email to conferences@npma.org) by 30 days prior to NES. A full refund, less $75 processing fee will be granted through this date - no refunds will be granted within 30 days from the start of the seminar. Substitutions (member level/non-member rate applies) may be made by email.

Cancellations must be received in writing by 30 days prior to the event. A full refund, less $75 processing fee will be granted through this date. Substitutions (member level/non-member rate applies) may be made by letter or email.

Cancellation Policy: Membership payments cannot be adjusted after the end of the month of payment. If a payment mistake is made immediately call the office for adjustment.

Member vs. Non-Member Rate: In order to receive the member rate for any course, seminar or certification purchase, membership must be active on the date of purchase and member MUST be logged in to his/her member account through the NPMA website. Failure to log in before purchase will result in being charged the non-member rate for that purchase. NOTE: Non-Member Cert Only member types are NOT active memberships and are not eligible for the member rate for any purchase.

Memberships From Course Registration: New memberships acquired with non-member event registration will be activated on the first day of the event or course.

Group Membership Invoicing: For all NPMA group memberships, to be eligible for group rate, all members of a group must be included in one invoice and submit a single dues payment.

Certification fees are non-refundable nor transferable.

For any store orders or course registrations that include shipment of a product, manual, or other item: If you provide an incorrect mailing address, you will be responsible for any shipping charges incurred to re-send the item. The item will not be re-sent until payment for the corrected shipment is received.

In the event a purchase is made with an incorrect credit card and a new payment method must be used, a processing fee in the amount of 4% will be levied to cover the cost incurred by NPMA from the credit card processor.

In the event an active NPMA member registers for a course and/or NES under the non-member rate, and requests a refund for the member to non-member rate difference; a refund minus a $15 administrative fee will be granted.