Overview of a Successful Chapter Operation
To have a continuing successful NPMA Chapter operation, the President should be guided by the Association’s objectives
and members’ needs, and have a thorough understanding of his or her responsibilities.
EFFECTIVE Chapter President
Is thoroughly familiar with the Chapter Constitution and Bylaws, as well as
Robert’s Rules of Order.
Presides over all meetings of the Chapter.
Calls Executive Board meetings at least quarterly and presides over them.
Appoints all standing committees and is an ex-officio member of all of them.
Appoints all special committees.
Makes certain that all officers and committees are functioning.
Insists on regular reports from all active committees.
Encourages and promotes participation in
NPMA programs and competitions, i.e., professional certification, “Chapter of the Year,” or “Property Person of the Year.”
Encourages and promotes the exchange of property management information to include the submission of professional articles to the NPMA magazine and other publications.
Cooperates and responds in a timely manner to the requirements of NPMA Regional and National volunteer staffs for the benefit of all members.
As the director of Chapter activities, the President should exercise the most commonly accepted managerial functions:
i.e., plan, organize, direct and control.
Decide on a course of action.
Chapter Presidents should submit to the membership at the beginning of each calendar year a plan covering objectives and
activities for the coming year. It is imperative to include the tentative dates and locations of meetings, prospective meeting themes or programs, and a proposed budget covering officer and committee functions. Pre-planning for each monthly meeting is very
important. A typed meeting agenda should always be distributed to the membership at least a few days before the meeting. Avoid surprises! Several Chapters use newsletters to promulgate upcoming meeting notifications.
Determine how and who will accomplish the job.
Division of responsibilities, delegation of tasks, and coordination are necessary to insure that all separate efforts
fit together and contribute to the accomplishment of Chapter goals. Remember that the overall objective of NPMA is the advancement of professionalism in property management.
Lead members to accomplish assigned tasks.
Good leadership requires motivation and communication. Communication is one of the most important aspects of directing.
The members must know what is going on within the Chapter organization, and should know what the Regional and National staffs are doing on their behalf.
Check from time to time to determine if ongoing efforts have conformed to plans.
Control is often exercised through occasional Executive Board meetings.
How well your managerial talents are exercised will be reflected in meeting attendance, membership count, and professional
certifications. Make no mistake about it; these managerial functions are just as important within an NPMA chapter as they are in your work place. Even more so, since the NPMA Chapter is a VOLUNTEER organization.
In order to provide service and motivate members, NPMA programs are promoted at National and Regional levels. The Chapter President
should encourage and promote participation in NPMA programs such as professional certification, Chapter of the Year, and Property Person of the Year. The programs have high motivational value for new members.
Professional Certification Program
The objective of the NPMA Professional Certification Testing Program is to raise the level of competence of industrial
and government property management personnel. Experience and knowledge in the property management field as well as the successful completion of testing in various categories of property management can result in recognition as a Certified Professional Property
Specialist (CPPS),Certified Professional Property Administrator (CPPA), or Certified Professional Property Manager (CPPM). The
NPMA Property Manual is used as text for certification training.
Detailed information regarding the program is contained in the “Certification” section of this website. The certification
information includes the criteria for each level of recognition, fee schedules, and application forms.
The Certification Program provides an opportunity for career enhancement and is a motivator for young people in
the property management field. It is highly recommended that Chapter Presidents encourage and support participation in this program.
Chapter of the Year
The purpose of Chapter of the Year competition is to motivate Chapters to strive for excellence. Awards are made
to recognize superior Chapter efforts. The categories of competition for which points are awarded each month of the competitive year are membership, attendance, and contribution to professional development, publicity, and administration.
Property Person of the Year
A Property Person of the Year award is presented annually at the National Educational Seminar. The purpose of
this award is to formally recognize a current NPMA member who has distinguished him or herself through activities and service to the association at the Chapter, Regional and/or National levels. Additional information regarding criteria and the submission
of worthy candidates can be obtained from your Region Vice President.
Contributions of Professional Development
As Chapter President, you are urged to encourage and promote the exchange of property management information including the submission of professional articles to the NPMA magazine, The Property Professional. The Property Professional provides us with a capability to keep our members informed about what is going on in the property management field. The magazine also presents a unique opportunity to express opinions about certain government policies and procedures, and possibly initiate more cost-effective methods.
Regional and national liaisons
Participation in Regional and National activities will provide Chapter members with the opportunities to make new friends and participate in NPMA programs. Many ideas for Chapter meetings can be obtained during conversations with representatives from other chapters.
Each year the NPMA has a National Educational Seminar. An annual business meeting with the National Board of Delegates
is held during the Seminar. Each Chapter has two votes at this business
meeting. Plan to attend the Seminar and participate in the election of National Officers and
the business of the Association.